Bitstamp Login — Quick Guide to Signing In & Securing Your Account

Introduction

Bitstamp is one of the longest-running cryptocurrency exchanges. Whether you're a beginner or frequent trader, signing in safely to your Bitstamp account is the first step to manage funds, trade, or withdraw. This page explains the standard login process, step-by-step troubleshooting, two-factor authentication (2FA), account recovery, and best practices to keep your account secure.

How to Sign In (Step-by-step)

1. Open your browser and go to https://www.bitstamp.net or use the official Bitstamp mobile app.
2. Click Sign In at the top-right corner.
3. Enter the email address associated with your account and your password into the login form.
4. If prompted, complete the CAPTCHA challenge to confirm you're human.
5. If you have 2FA enabled, enter the time-based code from your authenticator app (e.g., Google Authenticator, Authy) or confirm the push notification.
6. Click Log in. If successful, you'll be redirected to your dashboard.

Tip: Bookmark the official site and double-check the URL — phishing sites often imitate Bitstamp's design.

Enabling and Using Two-Factor Authentication (2FA)

2FA is strongly recommended. To enable it: go to Settings > Security, choose an authenticator app and scan the QR code. Store your backup/recovery codes in a secure place (not on the same device).

If you lose access to your 2FA device, use the account recovery process provided by Bitstamp and be prepared to verify identity with KYC documents.

Troubleshooting Common Login Issues

Forgot password

Click Forgot password?, enter your email and follow the reset link. If you don't receive an email, check spam and ensure your mailbox isn't full.

Can't receive 2FA code

• Sync your device clock (authenticator apps rely on accurate time).
• Try a backup code if you saved one when enabling 2FA.
• If using SMS 2FA and messages don't arrive, contact your mobile provider and Bitstamp support.

Account locked or suspicious activity

If Bitstamp temporarily locks access for security reasons, you'll receive instructions by email. Follow them and contact support if needed. Prepare ID documents for verification.

Account Recovery & Support

For recovery, use Bitstamp’s official support channels. Provide the information requested, such as your registered email, recent transaction details, and government ID if asked — only through Bitstamp’s secure support portal.

Security Best Practices

• Use a unique, strong password and a reputable password manager.
• Enable 2FA with an authenticator app (avoid SMS-only 2FA where possible).
• Never share your password or 2FA codes. Bitstamp will not ask for your password by email.
• Confirm withdrawal whitelists and enable account notifications for logins and withdrawals.
• Regularly review account activity and update contact information.

Quick FAQ

Q: How do I know the login page is real?
A: Check for https://www.bitstamp.net, a valid SSL certificate, and avoid links received from unknown emails.

Q: What if I suspect a phishing attempt?
A: Do not enter credentials. Report suspicious emails to Bitstamp and change your password immediately from a trusted device.